Hopefully you won't need to return an item, however if you do, it is our aim to make this process as simple as possible.
By following the guidance below you can help us to help you when a product is not what you expected or is faulty.
General Returns Information
Non-Faulty Goods
You must advise us that you wish to return goods within 30 days of the delivery date.
Products should be returned in accordance with the relevant instructions for products bought online(see Returns Procedure below).
Products must be complete and in their original packaging along with any instruction leaflets, unused and in resalable condition.
Products must be returned within 14 days of telling us you wish to return them. Products must be packaged to avoid damage in transit, be contained within outer packaging and must not have carrier labels applied to the products or product packaging. Failure to comply may result in a reduction in the value of credit/refund provided.
Arrangements will be made to exchange, credit or issue a refund.
Products that have been supplied as 'specials' or have been personalised may not be returned or refunded.
Your refund will be processed within 14 days for consumers and 30 days for business customers of us receiving the goods back.
We reserve the right to charge business customers a handling charge.
Faulty Goods
Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within the applicable warranty period.
Any return should be made in accordance with the relevant instructions for products bought online or in a store (see Returns Procedure below).
Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.
Damaged, Short or Non-Delivered Goods
Any claim for damaged or short delivered items must be made in writing within 72hrs of delivery by business customers. Failure to do so may invalidate any subsequent claim.
If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact us & provide below information.
Order Number / Invoice Number
Date of Purchase
Product Code
You should notify us of any goods that are defective or fail to correspond with the agreed specification by contacting our customer services team at contact@kenttraders.co.uk.
We will investigate the issue and refer back to you as soon as possible.