Refund policy

30-day returns

You may request a change-of-mind return for eligible goods within 30 days after delivery. Contact Kent Traders through the Contact Us page or email [email protected]. Include your order number, the products and quantities you want to return, and the reason for the return. We will provide the return address and packing instructions. We do not issue or require a return authorisation number.

Change-of-mind goods must be unused, complete, and in resellable condition, with all accessories, instructions, and original packaging where reasonably possible. You are responsible for the direct cost and risk of returning change-of-mind goods. Use an appropriate tracked and insured service because the goods remain your responsibility until they reach us.

Bespoke, made-to-order, personalised, cut-to-length, or custom-configured goods cannot be returned for change of mind. Sealed hygiene-sensitive goods cannot be returned after their seal has been broken. These exclusions do not apply where goods are faulty, damaged, misdescribed, or incorrectly supplied.

Inspect your delivery promptly. If goods arrive damaged, faulty, incomplete, or incorrect, contact us with your order details and clear photographs where appropriate. We will arrange the suitable remedy and cover reasonable return costs where Kent Traders is responsible.

Approved refunds are made to the original payment method. We process them within 14 days after receiving the returned goods or acceptable evidence that they were sent back, as applicable. Where required, the refund includes the least expensive standard outbound delivery option; any delivery upgrade is not refundable beyond that standard amount.

Business and trade purchases receive the same voluntary 30-day eligibility unless a quotation, bespoke-order agreement, or contract states otherwise. Nothing in this policy limits statutory rights for faulty, damaged, misdescribed, or incorrectly supplied goods.

Contact: [email protected] · 0333 880 3399 · https://kenttraders.co.uk/pages/contact-us